Last Updated: September 2026
Welcome to Lembah Lohe Hiking Tours, operated by PT. Sekeluarga Healing Adventure. We respect your privacy and are committed to protecting the personal information you provide when using our website, contacting our team, or booking our hiking and tour services in South Sulawesi, Indonesia.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, communicate with us, or make a reservation.
By using our website or booking our services, you acknowledge and agree to the practices described in this Privacy Policy.
1. About Our Privacy Policy
This Privacy Policy applies to information collected through the Lembah Lohe Hiking Tours website and through communication channels used to arrange our hiking, trekking, transportation, and tourism services.
The website and tourism services are operated by:
We aim to collect only information that is reasonably necessary to provide our services, communicate with customers, process bookings, and improve our website and tourism services.
2. Information We May Collect
When you contact us, request information, or book a hiking package, we may collect certain personal information.
This may include:
- Full name
- Email address
- Telephone or WhatsApp number
- Country of residence or nationality
- Number of participants
- Preferred tour or hiking date
- Accommodation or meeting-point information
- Booking and tour preferences
- Information you voluntarily provide when communicating with us
- Payment or transaction information necessary to confirm a booking
We may also collect technical information automatically when you visit our website, such as browser type, device type, approximate location, IP address, pages visited, and general website usage information.
We do not intentionally request unnecessary sensitive personal information.
3. How We Use Your Information
The information we collect may be used for legitimate business and tourism purposes, including:
- Processing and confirming tour reservations
- Communicating with customers about their bookings
- Providing information about hiking packages and tour services
- Arranging guides, transportation, accommodation, or other services included in a booking
- Responding to inquiries and customer requests
- Sending important information related to your tour
- Improving our website and customer experience
- Managing customer relationships
- Preventing fraud, misuse, or unauthorized activity
- Complying with applicable legal and regulatory requirements
We will not use your personal information for purposes that are unrelated to the services you have requested without an appropriate legal basis or your consent where required.
4. Communication Through WhatsApp, Email, and Other Channels
Customers may contact Lembah Lohe Hiking Tours through WhatsApp, email, social media, telephone, or other communication channels.
When you contact us through these platforms, information you provide may be processed through the relevant third-party platform.
For example, if you contact us through WhatsApp, your communication is also subject to WhatsApp's own privacy practices and terms.
We recommend that customers avoid sending unnecessary confidential information through ordinary messaging channels.
5. Booking Information
To arrange a hiking or tour package, we may need certain information from you.
For example, we may require your name, contact number, travel date, number of participants, meeting point, and other practical information necessary to organize the tour.
Where necessary, relevant booking information may be shared with trusted service providers involved in delivering your tour, such as local hiking guides, drivers, accommodation providers, boat operators, or other tourism partners.
We only intend to share information that is reasonably necessary to provide the requested service.
6. Payment Information
If payment is required for a tour reservation, payment may be processed through a third-party payment provider, bank, or other financial service.
We may receive confirmation that a payment has been made, but we do not intend to store complete payment-card information unless specifically required by an authorized payment system.
Customers should review the privacy policy and terms of any third-party payment provider used to complete a transaction.
7. Cookies and Website Technologies
Our website may use cookies or similar technologies to improve website functionality and understand how visitors use our website.
Cookies may help us:
- Remember certain website preferences
- Improve website performance
- Understand visitor behavior
- Analyze website traffic
- Improve our content and services
Some cookies may be provided by third-party services, such as analytics, advertising, social media, or embedded website technologies.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. Analytics and Website Performance
We may use website analytics services to understand general visitor activity, such as which pages receive traffic, how visitors navigate the website, and how our website performs.
Analytics information is generally used in aggregated or statistical form to improve our website and tourism services.
Where third-party analytics services are used, their own privacy policies may also apply.
9. Sharing Personal Information
We do not sell or rent your personal information to third parties.
We may share limited personal information when necessary to operate our tourism services.
These parties may include:
- Local hiking guides
- Transportation providers
- Accommodation providers
- Boat operators
- Tour partners
- Payment service providers
- Website and technology providers
- Professional advisers or authorities where legally required
Third parties receiving information should only use it for the relevant service or lawful purpose.
10. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Customers should therefore understand that providing information through the internet or third-party communication platforms carries certain risks.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling bookings, maintaining business records, resolving disputes, complying with legal obligations, and improving our services.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.
12. Your Privacy Rights
Depending on applicable laws and circumstances, you may have rights regarding your personal information.
These may include the right to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request information about how your data is processed
Some requests may be subject to legal or operational limitations.
To make a privacy-related request, please contact our team using the contact details provided on our website.
13. Children's Privacy
Our website and hiking services are not specifically directed toward children.
We do not knowingly collect personal information from children for purposes unrelated to providing tourism services.
Parents or legal guardians should supervise minors when using our website or participating in our hiking and tourism activities.
14. External Websites
Our website may contain links to external websites, social media platforms, booking services, maps, or other third-party websites.
We are not responsible for the privacy practices, content, or security of external websites.
We encourage visitors to read the privacy policies of third-party websites before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices, or applicable legal requirements.
When changes are made, the updated version will be published on this page together with the revised "Last Updated" date.
We encourage visitors to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy, wish to make a privacy request, or need further information about how your personal information is handled, please contact us.
Website: www.triplembahlohe.com
We value your trust and are committed to providing responsible tourism services while respecting the privacy and security of our customers.
17. Acceptance of This Privacy Policy
By using our website, contacting Lembah Lohe Hiking Tours, or booking a hiking or tourism package operated by PT. Sekeluarga Healing Adventure, you acknowledge that you have read and understood this Privacy Policy.
We are committed to handling customer information responsibly and using it primarily to provide, manage, and improve our hiking and tourism services in South Sulawesi, Indonesia.